Symetrik Domino Consulting

Archive for the ‘Non Tech’ Category

Yesterday, I posted a quite stern email and the follow up email from an obviously frustrated and upset user.

Today, I have another one that made me chuckle a little bit. This one is a bit more lighthearted.

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Case ID: HD00000000XXXXXX
Requester: XXXXXX, (Office)
Summary: My Lotus Note is approaching max memory.

Description: Hi Sir/Madam,

My Lotus Note is approaching max memory.

Would you please release more memory for me Or should I achieve something?

Only increminating personal information has been changed. The capitals and all have been left the same.

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TO..: “IT DEPARTMENT – XXXMYCOMPANYXXXX”
FROM: XXXXXXX
DATE: 30-MAR-2009 09:11
MSG.: 1042041

I HAVE FINALLY MANAGED TO CHANGE MY PASSWORD AFTER MANY ATTEMPTS

THANKYOU

RGDS/XXX
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I CANNOT USE LOTUS / OUTLOOK BECAUSE MY PASSWORD NEEDS CHANGING.

WHEN I TRY TO CHANGE MY PASSWORD IT SAYS I CANNOT CHANGE MY PASSWORD.

THAT IS R I D I C U L O U S

XXXXXXXXXXX
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If you’ve ever created a PMR with IBM, you are used to getting the “PMR Updated” notification emails from IBM.

Today, I actually read the text in the notification email and found this:

* Internet access: Log into ESR at
http://www.ibm.com/software/support/probsub.html and update your
Authorized Caller record to indicate you do not want to receive
these update notifications.

* No internet access: Write to esrhelpdesk@us.ibm.com to
inactivate this capability.

NOTE where it says that if you have no Internet access write the the Internet email address.

I wonder if this is only from IBM China or all of IBM.

I took a look at the LotusLive site – https://www.lotuslive.com/

The product/service looks very nice.

A couple of comments:
1. The demos are unacceptable. The video quality is so bad that you cannot see the detail of what’s on the screen. What’s the point of a video demo that you cannot see.

2. There is no “contact us” link or other way to communicate with IBM if you have questions about the service. There is a contact us on “buy” page and the Sametime Unyte site. I guess if you are really serious, you would have an IBM sales rep knocking on your door.

I Love Limericks, I’ll be honest. So when I saw this page on Mary Beth Raven’s Blog, I couldn’t resist.

Here’s 5 that I submitted:
there once was a man named Jake
in Lotusphere he wanted to partake
he jumped on a plane
looked out the pane
and knew it wasn’t a mistake

There once was a man named Bill
He thought Lotusphere was a thrill
He drove straight down
To Orlando town
Where he wouldn’t catch a chill

There once was a smart fellow
He swore he only bled yellow
he wrote lots a code
with a workload
but at Lotusphere he was mellow

There once was a man named Gwen
He was a Domino admin
He smiled with a grin
as he wrote with his pen
Using Exchange is a sin

There once was a man in his prime
at his desk he acted a mime
his boss came over
looked over his shoulder
and said blogging is a waste of time

Move along…this isn’t the employee that’s been wasting time that you’re looking for.