Symetrik Domino Consulting

Posts Tagged ‘nontech’

In Mozilla Thunderbird 3.0, we started to see the use of Tabs browsing of messages, much like what we have had in Lotus Notes Client for quite a long time.

Now in Thunderbird 3.1, “Message actions such as reply and forward have moved from the toolbar onto the message header itself.”

Yesterday, I posted a quite stern email and the follow up email from an obviously frustrated and upset user.

Today, I have another one that made me chuckle a little bit. This one is a bit more lighthearted.

---

Case ID: HD00000000XXXXXX
Requester: XXXXXX, (Office)
Summary: My Lotus Note is approaching max memory.

Description: Hi Sir/Madam,

My Lotus Note is approaching max memory.

Would you please release more memory for me Or should I achieve something?

Only increminating personal information has been changed. The capitals and all have been left the same.

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TO..: “IT DEPARTMENT – XXXMYCOMPANYXXXX”
FROM: XXXXXXX
DATE: 30-MAR-2009 09:11
MSG.: 1042041

I HAVE FINALLY MANAGED TO CHANGE MY PASSWORD AFTER MANY ATTEMPTS

THANKYOU

RGDS/XXX
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I CANNOT USE LOTUS / OUTLOOK BECAUSE MY PASSWORD NEEDS CHANGING.

WHEN I TRY TO CHANGE MY PASSWORD IT SAYS I CANNOT CHANGE MY PASSWORD.

THAT IS R I D I C U L O U S

XXXXXXXXXXX
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If you’ve ever created a PMR with IBM, you are used to getting the “PMR Updated” notification emails from IBM.

Today, I actually read the text in the notification email and found this:

* Internet access: Log into ESR at
http://www.ibm.com/software/support/probsub.html and update your
Authorized Caller record to indicate you do not want to receive
these update notifications.

* No internet access: Write to esrhelpdesk@us.ibm.com to
inactivate this capability.

NOTE where it says that if you have no Internet access write the the Internet email address.

I wonder if this is only from IBM China or all of IBM.

I took a look at the LotusLive site – https://www.lotuslive.com/

The product/service looks very nice.

A couple of comments:
1. The demos are unacceptable. The video quality is so bad that you cannot see the detail of what’s on the screen. What’s the point of a video demo that you cannot see.

2. There is no “contact us” link or other way to communicate with IBM if you have questions about the service. There is a contact us on “buy” page and the Sametime Unyte site. I guess if you are really serious, you would have an IBM sales rep knocking on your door.