Symetrik Domino Consulting

Archive for the ‘Client config’ Category

I’ve been investigating why our primary mail routing hub server is taking so long to route messages recently. The behavior started a few days ago (or maybe it’s been going on for a while and we didn’t notice it).

• Messages will queue in the mail.boxes for anywhere from 5 to 15 (maybe longer) minutes.
• They do NOT have the -check in progress- (which sometimes take place when Trend Micro ScanMail or IQSuite, our mail compliancy capturing software, is holding up the router).
• Then suddenly they all route at once.
• Then the process will start over again.

Read the rest of this entry »

Today at the office we had a situation that had never come up before. We recently created a new user, which has the same name as a very old user.

A particularly important group of users regularly send to the old user, using just his common name, example “guru”

Suddenly, these important users started getting the Ambiguous Name Dialog Box which I’m sure that they have never seen before, and I’m sure they hit enter, and the result is that the new user, who is listed first in the ambiguous name dialog box receives the email.

Important users complain, heads roll, management wants the new user’s name changed (even though his name follows our newly implemented naming convention). Read the rest of this entry »

We were getting a few strange sounding reports from a user who was trying to send email to 3 groups.

The first message was:
“A copy of this message was sent to 180 recipient(s), but the Internet format of this message was not sent to the following 34 recipient(s); , etc.”

The second message was:
“Document has invalid structure: mail.box”

We closed the client, deleted mail.box, opened the client, and let it re-create mail.box and all was fine.

I feel like talking like a cave man because the concept is like starting fire when people start to understand the benefits.

For a long time, I’ve been a pundit of “DON’T USE STATIC IP CONNECTION DOCUMENTS!” Not everyone will listen, maybe because I sound like a radical cavalier consultant admin who knows everything – offering up such new fangled ideas to an organization who does not have a global active directory container or single company-wide DNS suffix.

Here’s why STATIC is so bad: Read the rest of this entry »